Managing the Missing Tickets Report Weekly

• All drivers have been trained on the Circle of Service process and know how to upload their images.
• An email from "reporting@cemex.com" is sent to Terminal Managers, Assistant TMs, involved employees, Dispatchers, Admins, and the GM when a ticket appears on the report.
• Terminal Managers share a screenshot of the missing tickets for their location and may sort the spreadsheet to focus on their region.
• A daily review of missing ticket images is conducted using LoadMaster and Payroll reports to prevent discrepancies.
• The team checks paperwork daily to correct missing Delivery Numbers or Hand Tickets. Change tickets are submitted to Logistics the same day.
• Loads are verified and closed out on a daily basis.
• Missing paperwork is followed up on through email or calls to drivers, with the aim to collect within the same week.
• Rates for outside pickups are confirmed and added after indexing, prior to final closure.
• If a ticket remains on the report the following week, a follow-up is made with the Dispatcher/Processor. If already submitted, Carlos Reynos' team is contacted for processing status.

Need Further Assistance?

If you have any questions or require additional support, please reach out to your regional manager or the logistics team.